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Support

We reply within 48 hours.

Email support

For account, trip, or matching issues — this is currently our only support channel.

tripminglehq@gmail.com

Trust & safety

Report abusive behavior, a suspicious profile, or a safety concern from a chat or ride, to the same address.

tripminglehq@gmail.com

Frequently asked questions

How do I sign up?

Open the app and register with your email and password, or tap "Continue with Google" to sign in with your Google account.

How does matching work?

When you create a trip, you set a starting point, ending point, start time, and how flexible you are — source and destination affinity (in meters or kilometers) and a start-time window (in minutes or hours). TripMingle looks for other trips that fall inside those filters.

How do I request a ride with a mingler?

Open the chat with your mingler and use the ride request option there. They'll be able to accept or decline it from the same conversation.

What happens if my request is declined?

You or the other rider can send one more request. If two requests between the same two people are declined, you'll no longer be shown to each other as a match.

What happens after a request is accepted?

Both trips are linked, and an optimized route appears for both riders so you can plan the ride together.

Can I edit or cancel a trip?

Yes. Open the trip from your trip list and choose edit or cancel. You can also view a history of all your past trips at any time.

How do I delete my account or my data?

Email tripminglehq@gmail.com and ask us to delete your account — this is currently the only way to do so. See our Privacy Policy for details on what's deleted.

I'm having trouble with the app. What should I include in my report?

Please include your account email, device type and OS version, app version, and a short description or screenshot of the issue — send it to tripminglehq@gmail.com.

I feel unsafe about a match or a person I'm chatting with. What do I do?

Stop the conversation, do not share personal details you're not comfortable with, and report it immediately to tripminglehq@gmail.com. If you're in immediate danger, contact local emergency services first.

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